How do I request a refund?

To request a refund, please submit a new support request. Please note that refunds are validated on a case-by-case basis.

For product and payment concerns, in the support request, please include the following:

• Email Address
• First Name
• Last Name
• Phone Number
• Machine ID
• Date and Time 
• Method of Payment Used
• Description of the Issue
• Pictures

The more detailed the support request, the quicker we can verify and process a refund.

In the case of machine malfunction, there may be a validation and reconciliation process. The length of this process depends on when the machine in question is serviced.

We are unable to provide refunds by cash or cheques.