How do I request a refund?

To request a refund, please submit a new support request on this portal. Please note that refunds are validated on a case by case basis. A machine ID and a description of the issue must be provided with every service request.

In the case of machine malfunction, there may be a validation and reconciliation process. The length of this process depends on when the machine in question is serviced. Most requests are completed within 10 business days.

For product issue or concerns, please include a picture of the product in your support request. This will allow us to expedite the verification process.

All refunds are issued electronically. We are able to issue refunds via the following methods:

• Interac e-Transfer
• Product Redemption Code
• PayPal
• Credit Card Refund (ePort transactions only)

We apologize, however we are unable to provide cash or send refunds through letter mail.